Terms and Conditions
Welcome to mildreds.com (the "Site"). Please read these terms before you use it. By using the Site you agree to them. If you do not agree, please do not use the Site.
Mildred's Ltd
The Site is owned and run by Mildreds Limited ("we", "us", "our"), a company registered in England and Wales with company number [company number] and registered office at 45 Lexington Street, London, W1F 9AN. Our restaurants are in Soho, Camden, King's Cross, Victoria and Covent Garden.
You can contact us at hello@mildreds.co.uk or by post at Mildreds Limited, 45 Lexington Street, London W1F 9AN.
ABOUT THESE TERMS
These terms cover your use of the Site and the information on it. They do not cover bookings, purchases or other dealings with third parties, such as our online booking provider or the Mildreds shop. Those have their own terms, which we will link to where we can.
We may update these terms from time to time. The "last updated" date above shows the current version, and the new version applies from the date we post it. Please check back occasionally.
If you are a consumer, nothing in these terms affects your statutory rights.
USE OF THE SITE
You agree that you will not:
- use the Site in an unlawful or improper way, or in breach of any law that applies to you;
- post or send us anything unlawful, defamatory, abusive, obscene or hateful, or anything that infringes someone else's rights;
- upload viruses, harmful code or anything that could damage or interfere with the Site or anyone else's equipment;
- use automated tools to copy, scrape or collect data from the Site, other than ordinary search engine indexing; or
- try to gain unauthorised access to the Site or the systems behind it.
You are responsible for the equipment and internet connection you use to reach the Site.
MENUS, PRICES AND ALLERGENS
Menus, prices, opening hours and offers on the Site are correct when published, but they change and differ between restaurants. Please check with the restaurant when you book.
All our food and drink is vegan. Our kitchens are not free from nuts, gluten or other allergens, and traces may be present in any dish. Please tell your server about any allergy or intolerance before you order. The allergen information on the Site is a guide and does not replace speaking to our team.
BOOKINGS, GIFT CARDS AND BOOKS
Table bookings are taken through a third-party booking provider, and gift cards and bakery orders are sold through the Mildreds shop. When you use them you are agreeing to their terms as well as ours, and their privacy notices explain how they use your information.
COMPETITIONS AND PRIZE DRAWS
From time to time you may be able to enter a competition or prize draw through the Site. Entrants must be 18 or over. Additional terms will apply and will be shown before you enter. We will only use your details for the competition and in line with our Privacy Notice.
INTELLECTUAL PROPERTY
1. All Intellectual Property Rights (as defined at 4.4 below) in or to the materials and information made available to you through the Site are either owned by us or licensed to us by our third party partners. You may only use such information or materials in accordance with these Terms of Use. Except as expressly provided in these Terms of Use, we do not grant any express or implied right to you to use the materials or information made available to you through the Site and nothing in these Terms of Use shall be construed as an assignment of any Intellectual Property Rights in or to such materials or information. All our rights are hereby expressly reserved.
2. You may view, download, and print any materials and information made available to you through the Site subject to the following conditions:
- the material and information may only be used for your personal and non-commercial purposes;
- the material and information shall not be reproduced or included in any other work or publication in any medium without the written permission of Mildreds Ltd;
- the material and information may not be modified or altered in any way;
- the material and information may not be distributed or sold to any third party;
- you may not remove any copyright or other proprietary notices contained in the material or the information.
3. We do not give you any rights in relation to Intellectual Property Rights in any product or service that you purchase from or via the Site.
4. The term “Intellectual Property Rights” shall be taken to mean all patents, registered and unregistered trademarks and service marks, domain names, registered designs and design rights, copyright (including such rights in computer software and databases), database rights, and moral rights (in each case for the full period thereof and extensions, revivals and renewals thereof), applications for the foregoing and the right to apply for any of the foregoing anywhere in the world, and all similar rights anywhere in the world including those subsisting in inventions, designs, drawings, and computer programs.
WARRANTIES AND DISCLAIMERS
1. We will exercise all reasonable skill and care in providing the Site. We obtain the materials and information provided on the Site from third party partners and so we are not able to guarantee the accuracy, completeness, currency, or reliability of any such materials or information.
2. Therefore, except as expressly provided in these Terms of Use, the Site and all materials and information provided through it are provided on an “as is” basis without warranty of any kind, either express or implied (whether by common law, custom, statute or otherwise) and all other conditions, statements and warranties (including, but not limited to, any implied warranty of the fitness for a particular purpose of the Site or that your use of the Site will not infringe the rights of any third party) are hereby excluded to the fullest amount permissible by law. Without limiting the foregoing, we make no warranty that the Site and all materials and information provided through it will meet your requirements. Therefore we advise you to check any materials or information provided to you through the Site as any reliance that you place on the accuracy, completeness, currency, or reliability of that information is at your own risk.
3. This Site contains links to websites and microsites operated by third parties that are not under our control and are provided to you for your convenience only. We make no warranties or representations whatsoever about any other website which you may access through this Site or any services that they may provide. Without limiting the foregoing, these sites are in no way approved, vetted, checked, or endorsed by us and you agree that we shall not be responsible or in any way liable for the content, accuracy, compliance with relevant laws, or accessibility of any information, data, advice or statements or for the quality of any products or services available on such sites. If you choose to access a website beyond our control, you do so at your own risk. In addition, use of any such third party website or microsite may be subject to your acceptance of additional terms and conditions.
LIMITATION OF LIABILITY
1. Nothing in these Terms of Use shall be construed as an attempt to limit or exclude our liability in respect of:
- death or personal injury caused by our negligence;
- any loss suffered by you as a result of your reliance on any fraudulent misrepresentation made by us to you;
- any other liability that cannot be so limited or excluded at law.
2. Subject to Clause 6.1, you agree that we shall not be liable for:
- any indirect loss, claim, or damage, or any punitive, special, incidental, or consequential damages of any kind (including but not limited to lost savings or loss or corruption of data); or
- any loss of profit (whether direct or indirect), whether based on contract, tort (including negligence), strict liability, or otherwise, which arises out of or is in any way connected with:
- any use of this Site or its contents;
- any failure or delay in the use of any component of the Site or any service including, without limitation, any unavailability of the Site or the services irrespective of the duration of any period of unavailability; or
- any use of or reliance upon any information, material, software, products, services, and related graphics obtained through the Site, in all cases even if we have been forewarned of the possibility of such loss or damage.
3. Without limiting the effect of Clause 6.2, due to the inherent risks of using the internet, we cannot be liable for any damage to, or viruses that may infect, your computer equipment or any other property when using or browsing the Site. The downloading or other acquisition of any materials or information through the Site is done at your own discretion and risk and with your agreement that you will be solely responsible for any damage to your computer system or loss of data that results from the downloading or acquisition of any such materials.
4. You agree that you shall indemnify us against any claims or legal proceedings that are brought or threatened against us by a third party because your use of the Site or any material or information through the Site is in breach of these Terms of Use.
5. Some goods or services may differ slightly from the description or appearance on the Site. Please check the delivered product/service immediately upon receipt because we will not be held responsible for any subsequent loss or destruction.
6. We will notify you of any such claims or proceedings and keep you informed as to the progress of such claims or proceedings.
TERMINATION
1. We may terminate these Terms of Use immediately on giving notice in writing to you if:
- you commit any breach of any term of this Agreement; or
- you do not comply fully with Clause 2 above; or
- you commit a material breach of these Terms; or
- we choose to so terminate in our sole discretion.
2. You may terminate these Terms of Use forthwith subject to any outstanding payments due.
3. Forthwith upon termination of this Agreement, you cease all use of the Site. Any termination of this Agreement (howsoever occasioned) shall not affect any accrued rights or liabilities of either party nor shall it affect the coming into force or the continuance in force of any provision in this Agreement, which is expressly or by implication intended to come into or continued in force on or after such termination and neither shall it affect any common rights that are available to you.
DATA PROTECTION AND PRIVACY
We will only use any personal information that we may collect about you in accordance with our privacy policy.
NO WAIVER
Any failure or delay by us to enforce any of our rights under these Terms of Use is not to be taken as or deemed to be a waiver of that or any other right unless we acknowledge and agree to such a waiver in writing.
THIRD PARTY RIGHTS
These Terms of Use are not intended to be for the benefit of, and shall not be exercisable by, any person who is not a party to these Terms of Use under the Contracts (Rights of Third Parties) Act 1999 or otherwise.
SEVERABILITY
If any clause or part of a clause of these Terms of Use is, or becomes, invalid, illegal, or unenforceable, then that clause or part of a clause shall be deemed to be deleted from these Terms of Use. Any such deemed deletion shall not affect the validity, legality, or enforceability of the remainder of these Terms of Use.
ENTIRE AGREEMENT
The warranties, exclusions, and the other express provisions of these Terms of Use and the privacy policy set out the full extent of our obligations and liabilities concerning its subject matter and supersede any previous agreements between the parties relating thereto. Subject to Clause 6.1, you shall have no remedy in respect of any untrue statement made to you upon which you relied in entering into these Terms of Use other than any remedy you may have for breach of the express terms of these Terms of Use.
GOVERNING LAW & JURISDICTION
This Agreement is governed by the laws of England and Wales and the parties agree to submit to the exclusive jurisdiction of the English Courts. Website administrator: SAINT Design, 43 Birkbeck Road, NW7 4BP London.
Privacy Policy
We respect the privacy of every person who visits the Mildreds website and/or uses the services made available by us from the Mildreds website and we are committed to ensuring a safe online experience.
Purpose of this notice
This privacy notice explains our approach to any personal information that you might supply to us (or that might be collected from you) in connection with your use of the Mildreds website and sets out your rights in respect of Mildreds Holdings’ processing of your personal information. For more information see below.
This privacy notice will inform you how you can verify which of your personal information is collected by us and how you can request that we delete, update, or transfer it.
This privacy notice is intended to assist you in making informed decisions when using Mildred's website. Please take a moment to read and understand it. Please note that it should be read in conjunction with our Terms of Use.
Please also note that this privacy notice only applies to the use of personal information collected by us from your use of Mildred's website or during your communications with us. It does not apply to personal information collected during your communications with third parties.
Who are we and what do we do?
Mildred's Limited is a restaurant brand owned by Mildred's Holdings.
Mildred's Holdings is an English company with registered company number: 03019728 and whose principal address is 45 Lexington Street, Carnaby, London, W1F 9AN.
How to contact us?
If you have any questions about this privacy notice or want to exercise your rights, please contact us by:
- Sending an email to marketing@mildreds.co.uk
- Writing to us at Mildred's Head Office, 45 Lexington Street, Carnaby, London, W1F 9AN.
What personal information do we collect and how do we collect it?
Our primary goal in collecting personal information from you is to give you an enjoyable experience while allowing us to provide services and features that most likely meet your needs. In order to do so personal information may be collected from you in the following ways:
Information you voluntarily provide to us. For more information see below. We collect and maintain personal information that you voluntarily submit to us during your use of Mildred's website. If you contact us, we may collect additional information from you such as a telephone number or email address.
Information we collect through your use of Mildred's website. For more information see below. We may collect through our use of cookies, pixels, beacons, log files, and other technologies personal information regarding your mobile device, computer hardware, and software used to access the Mildreds website. This may include the following:
- IP address of device(s) used;
- browser type;
- operating system and device type;
- approximate location (e.g. London);
- access times and dates; and
- referring website addresses.
We may also collect personal information regarding your use of and activity on Mildred's website. This personal information allows us to deliver more helpful information, services, and tools. Please see use of cookies for further information.
How do we use your personal information?
We collect and use your personal information to operate the Mildreds website efficiently and to deliver you the very best service. In particular, we may use your personal information for the following purposes:
Provision of the Mildred's website. For more information see below. We shall use your personal information to provide the Mildred's website to you. What is our legal basis?
It is necessary for us to use your personal information to provide the mildreds website to you and perform our obligations in accordance with any contract that we may have with you. It is also in our legitimate interest to use your personal information in such a way to ensure that we provide the very best service we can.
Service administration. For more information see below. We may use your personal information to:
- develop and improve the Mildred's website;
- send you administrative e-mails about Mildred's website; and
- contact you to answer any queries you may have.
What is our legal basis?
It is in our legitimate interest to use your personal information in such a way to ensure that we provide the very best service we can.
User Data Analysis. For more information see below. We may use your personal information on an anonymized basis to analyze, benchmark, and conduct research on users and their interactions with the mallow website and Mildreds Holdings.
What is our legal basis?
Where your personal information is completely anonymized, we do not require a legal basis as the information will no longer constitute personal information. However, where your personal information is in a pseudonymized form, it is in our legitimate interest to continually evaluate that personal information to ensure we are aware of market trends and ensure that the services we provide are relevant to you.
Internal record keeping and legal compliance. For more information see below. We may use your personal information for internal record keeping purposes and to check you comply with the Terms of Use.
What is our legal basis?
It is in our legitimate interest to ensure that we keep our records up-to-date in order to monitor who uses the Mildreds website, to comply with our legal obligations, and to monitor your compliance with the Terms of Use.
Marketing by us. For more information see below. Where you consent, we may use your personal information to contact you by e-mail about our products and/or services.
What is our legal basis?
Your consent.
Sharing information with third party processors. For more information see below. We may share your personal information with third party processors in order to provide Mildred's website and associated products and services to you.
What is our legal basis?
It is in our legitimate interest to share your personal information in such a way to ensure that we provide the best service we can.
Sharing information with professional advisors, governmental authorities & potential purchasers. For more information see below. We may share your personal information with professional advisers or governmental or regulatory authorities:
- to enable them to process your personal information on our behalf in a manner consistent with this privacy notice;
- to comply with our legal obligations;
- to enforce our legal rights; or
- protect rights of third parties.
- Your personal information may also be shared with prospective buyers if we go through a business transition such as a merger, acquisition by another company, or sale of all or a portion of our assets.
What is our legal basis?
It is in our legitimate interest to share your personal information with such third parties to enable them to process your information on our behalf, to comply with and/or enforce our legal rights and obligations, to protect the rights of third parties, and to facilitate business transitions.
Any other purposes for which we wish to use your personal information will be notified to you from time to time including the legal basis of such use.
What is our legal basis?
It is in our legitimate interest to share your personal information with such third parties to enable them to process your information on our behalf, to comply with and/or enforce our legal rights and obligations, to protect the rights of third parties, and to facilitate business transitions.
Any other purposes for which we wish to use your personal information will be notified to you from time to time including the legal basis of such use.
How do we obtain your consent?
Where use of your personal information by us requires your consent, you can provide such consent: at the time we collect your personal information following the instructions provided; or by informing Mildred's Holdings by e-mail using the contact details set out in this privacy notice.
Children
You are required to be at least 18 years old to use the Mildreds website so we do not intentionally collect personal information from anyone under 18, and no one under 18 should attempt to submit any personal information to Mildreds Holdings. Should we discover that any such personal information has been delivered to any of the sites, we will remove that personal information as soon as possible.
Use of cookies
The Mildred's website may use certain cookies, pixels, beacons, log files, and other technologies of which you should be aware. Please see our Cookie Policy to find out more about the cookies we use and how to manage and delete cookies.
Third party links and services
Mildred's website may contain links to third party websites and services. Please remember that when you use a link to go from mildreds.wearetesting.co.uk to another website or you request a service from a third party, this privacy notice no longer applies. For more information see below.
Your browsing and interaction on any other website, or your dealings with any other third party service provider, is subject to that website’s or third party service provider’s own rules and policies.
We do not monitor, control, or endorse the privacy practices of any third parties.
We encourage you to become familiar with the privacy practices of every website you visit or third party service provider that you deal with and to contact them if you have any questions about their respective privacy policies and practices.
This privacy notice applies solely to personal information collected by us through Mildred's website and does not apply to these third party websites and third party service providers.
The Mildreds website may also contain advertisements for, and/or the opportunity for you to purchase products or services from third parties. If you would like more information about this practice and to know your choices about not having this personal information used by these companies, click here:
Transfers outside the EEA
Although our offices and servers are based within the European Economic Area, in certain circumstances we may transfer your personal information, for the purposes listed above, to our affiliates or other third parties that may be located in countries outside the European Economic Area, whose laws are not recognised by the EU Commission as providing an adequate level of protection to personal information.
How long do we keep your personal information for?
We keep your personal information only for as long as necessary to fulfill the purpose it was collected for, where we need to in relation to proving legal relationships or to comply with any of our legal obligations.
Confidentiality and security of your personal information
We are committed to keeping the personal information you provide us secure and we will take reasonable precautions to protect your personal information from loss, misuse, or alteration. For more information see below.
We have implemented information security policies, rules, and technical measures to protect the personal information that we have under our control from:
- unauthorized access;
- improper use or disclosure;
- unauthorised modification; and
- unlawful destruction or accidental loss.
All our employees and data processors (i.e. those who process your personal information on our behalf, for the purposes listed above), who have access to, and are associated with the processing of personal information, are obliged to respect the confidentiality of the personal information of all users of the Mildred's website.
How to access your information and your other rights?
You have the following rights in relation to the personal information we hold about you:
Your right of access. For more information see below. If you ask us, we’ll confirm whether we’re processing your personal information and, if so, provide you with a copy of that personal information (along with certain other details). If you require additional copies, we may need to charge a reasonable fee.
Your right to rectification. For more information see below. If the personal information we hold about you is inaccurate or incomplete, you’re entitled to have it rectified. If we’ve shared your personal information with others, we’ll let them know about the rectification where possible. If you ask us, where possible and lawful to do so, we’ll also tell you who we’ve shared your personal information with so that you can contact them directly.
Your right to erasure. For more information see below. You can ask us to delete or remove your personal information in some circumstances such as where we no longer need it or you withdraw your consent (where applicable). If we’ve shared your personal information with others, we’ll let them know about the erasure where possible. If you ask us, where possible and lawful to do so, we’ll also tell you who we’ve shared your personal information with so that you can contact them directly.
Your right to restrict processing. For more information see below. You can ask us to ‘block’ or suppress the processing of your personal information in certain circumstances such as where you contest the accuracy of that personal information or object to us processing it. It won’t stop us from storing your personal information though. We’ll tell you before we lift any restrictions. If we’ve shared your personal information with others, we’ll let them know about the restriction where possible. If you ask us, where possible and lawful to do so, we’ll also tell you who we’ve shared your personal information with so that you can contact them directly.
Your right to data portability. For more information see below. With effect from 25 May 2018, you have the right, in certain circumstances, to obtain personal information you’ve provided us with (in a structured, commonly used, and machine readable format) and to reuse it elsewhere.
Your right to object. For more information see below. You can ask us to stop processing your personal information, and we will do so if we’re:
- relying on our own or someone else’s legitimate interests to process your personal information except if we can demonstrate compelling legal grounds for the processing;
- processing your personal information for direct marketing; or
- processing your personal information for research unless such processing is necessary for the performance of a task carried out in the public interest.
Your rights in relation to automated decision-making and profiling. For more information see below. You have the right not to be subject to a decision when it’s based on automatic processing, including profiling, and it produces a legal effect or similarly significantly affects you unless such profiling is necessary for entering into, or the performance of, a contract between you and Mildreds Holdings.
Your right to withdraw consent. For more information see below. If we rely on your consent (or explicit consent) as our legal basis for processing your personal information, you have the right to withdraw that consent at any time.
Your right to lodge a complaint with the supervisory authority. For more information see below. If you have a concern about any aspect of our privacy practices, including the way we’ve handled your personal information, you can report it to the UK Information Commissioner’s Office (ICO). You can find details about how to do this on the ICO website at https://ico.org.uk/concerns/ or by calling their helpline on 0303 123 1113. To exercise your legal rights please notify us using the contact details provided in section 3 of this privacy notice.
Changes to this privacy notice
We may make changes to this privacy notice from time to time. For more information see below.
To ensure that you are always aware of how we use your personal information we will update this privacy notice from time to time to reflect any changes to our use of your personal information. We may also make changes as required to comply with changes in applicable law or regulatory requirements. We may notify you by e-mail of any significant changes. However, we encourage you to review this privacy notice periodically to be informed of how Mildreds Holdings uses your personal information.
Cookie Policy
INTRODUCTION
1. Mildreds Ltd is committed to protecting the privacy of our users. This Cookies Policy (“Policy”) is intended to inform you how our Website uses a technology called “cookies” and web server logs to collect information about how our Website is used. This Policy is intended to assist you in making informed decisions when using the website, https://www.mildreds.co.uk (the “Website”). Please take a minute to read and understand the Policy.
2. This Policy and our separate Privacy Policy are incorporated into and form part of our Website Terms of Use.
WHAT ARE COOKIES
1. Information gathered through cookies and web server logs may include the date and time of visits, the pages viewed, time spent at our Website, and the websites visited just before and just after our Website.
2. For further details on cookies please visit All About Cookies where you can find comprehensive information on Cookie restriction and blocking for a wide variety of browsers.
HOW WE USE COOKIES
1. We use both first party and third party cookies. That is, both AKA and third party companies set cookies through this Website.
2. We use “analytical” cookies which, in conjunction with our web server’s log files, allow us to calculate the aggregate number of people visiting our Website and which parts of the website are most popular. This helps us gather feedback so that we can improve our Website and better serve our customers. [We do not generally store any personal Information that you provided to us in your cookies.
3. We use ‘persistent’ cookies which are cookies that remain in the cookies file of your browser for longer and help us to recognize you as a unique visitor to the Website, tailoring the content of certain areas of the Website to offer you content that matches your preferred interests.
4. By using our Website, you are deemed to consent to our use of the cookies described above.
5. You can refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies.
6. You may also delete cookies at any time by going to the browsing settings on your web browser.
7. Please note that if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our Website.
COOKIES WE USE
Here is a list of the cookies we use, their purpose, and how long they will remain on your computer (unless you actively delete them earlier):
Necessary
Necessary cookies help make a website usable by enabling basic functions like page navigation and access to secure areas of the website. The website cannot function properly without these cookies.
Statistic
Statistic cookies help website owners to understand how visitors interact with websites by collecting and reporting information anonymously.